At Jetpack Workflow, Inc, a Delaware corporation (“our”, “us”, “we”, and “Jetpack Workflow”), we are committed to maintaining your data privacy. This policy details how we collect, use, and share (“process”) your information when you are a visitor to our website or a subscriber of Kiick, accessible at https://app.getkiick.com, or any of our other applications or services (collectively, the “Services”).
What Data Do We Collect?
When you register for the Service, or make certain requests through our websites, such as signing up for a newsletter, downloading special content, or requesting support, we ask for information that identifies you personally (“personal information”). This includes your name, company name, email address, billing address, profile image, and phone number. This information may be provided manually by you, or we may retrieve it from a third-party if you choose to register/sign-in using a supported third party. We may retrieve additional information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter, and Google, or publicly available information that we acquire from service providers.
When you subscribe to our Services, we will collect, with your consent, financial data for all transactions performed through our Services, including payment information such as credit card number, verification code, and billing address. We do not otherwise solicit or collect sensitive information.
We automatically collect system (“non-personal information”) from all visitors to our website and users of our Services, which includes information about your computer (IP address, browser type, and browser version) and Usage Information (pages/content viewed, referred pages, and visit length). This will be connected to Personal Information provided when you subscribe to our Services.
Our Services allow subscribers to record and organize information about their customers (“Clients”) to manage and track client work. You may provide information about your Authorized Users, as well as your Clients.
What Do We Do with the Data?
All the information provided to and collected by the Services, or collected while visiting our websites,, including personally identifiable data, are used to:
- Identify Authorized Users, secure their accounts, and track their preferences.
- Provide the Services you request as part of the Agreement, which may include detection and resolution of security or technical issues.
- Provide timely and accurate support in response to your comments and questions
- Notify you regarding your account and requested Services, such as invoices, confirmations, and usage summaries.
- Communicate with you about promotions, new features and products from Jetpack Workflow, and for other general marketing purposes. You may opt out of receiving these communications at any time.
- Request feedback and better understand how you engage with the Services.
- Evaluate and assess the performance of our Products, Marketing, or other Business processes, in order to improve our Website, Services, and offerings.
- Protect, investigate, and deter against fraudulent, unauthorized, or illegal activities.
- In order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
- Comply with our legal obligations, legal requests, and defend our legal rights as necessary.
Where Do We Store the Data?
Jetpack Workflow uses third-party vendors and partners to provide the necessary hardware, software, networking, storage, and related technology required to run our service. Although Jetpack Workflow owns the code, databases, and all rights to the Service, you retain all rights to your data.
All data currently resides in and is processed within the United States of America. In order to provide the best experience for all of our customers, we may decide to process information in other countries, as well. For any Personal Information that may be transferred from the European Economic Area, a Data Processing Addendum may be obtained by contacting email@example.com.
All Personal Information is stored as long as necessary to provide our Services and may be stored indefinitely, unless otherwise requested.
What about Cookies or Tracking Data?
We use session cookies to distinguish individual users, remember when they are logged in, and store users’ preferences. We also use third-party analytics cookies and tracking mechanisms to better understand how our Authorized Users and visitors interact with the Website and Services. We may also use retargeting cookies that allow us to direct advertisements to visitors who have viewed our Website in the past. Web Beacons, or Tracking Pixels, are used to track the effectiveness of our communications and marketing activities.
What about Payment Information?
What about Social Media and Third Party Links?
How do we secure the data?
We have implemented appropriate and reasonable technical and organizational controls to safeguard our systems and your data. However, no electronic system can ever be 100% secure from unauthorized 3rd parties. Be sure to always protect your login credentials and use our Services within a secure environment.
With whom do we share the data?
We share your information with our Vendors, Consultants, and Third-Party Service Providers who perform services for us or on our behalf and require that information to perform those services. We may share your information with:
- Cloud Computing and Data Storage Services
- Data Analytics and Performance Monitoring Services
- Finance and Accounting Services
- Payment Processors
- Product and Engineering Tools
- Sales, Marketing, and Advertising Tools
- User Authentication and Registration Services
These Third-Parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
Your information will never be shared with or sold to other organizations for commercial purposes, except to provide products or services as described in this policy.
How do I access, update or delete my data?
If you are a client of a subscriber to our Services, contact that subscriber directly to resolve your request. Jetpack Workflow will forward any requests from clients regarding their personal information directly to the responsible subscriber and will work with them to resolve the request as necessary.
As a subscriber, you may access, update, or delete the data you have supplied to the Services at any time by logging into your account. For any other requests or assistance, reach out to us at firstname.lastname@example.org. We will respond within a reasonable timeframe.
How do I opt out?
You may update your settings in the Services at any time to reduce the number of notifications you receive from the application. You may also unsubscribe to any email communications you receive by following the unsubscribe instructions provided in the footer of each message.
You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
Information About Children
The Services are not intended for or targeted at children under 18, and we do not knowingly or intentionally collect information about children under 18. If you believe that we have collected information about a child under 18, please contact us at email@example.com, so that we may delete the information.